Get in Touch With Us
Got a question about one of our casino reviews, spotted something that needs updating, or just want to share your experience with online pokies? This page explains how to reach our team and what happens once your message lands in our inbox.
The Best Way to Reach Our Team
Email is the most reliable way to contact us. Send your message to [email protected] and a member of our team will read it personally — we do not rely on automated replies to do the job of a real response.
To help us answer faster, tell us upfront what your message is about. A quick line at the top, such as "bonus terms question" or "correction on a review", means we can route it to the right person straight away rather than having to follow up first.
What People Usually Get in Touch About
We hear from readers across Australia for all sorts of reasons connected to online pokies and casino comparisons. Common topics include:
- Questions about our reviews — If anything in our coverage of online pokies, bonuses, payment methods or withdrawal times is unclear, ask us directly and we will do our best to explain it plainly.
- Corrections and updates — Online casino offers, wagering requirements and licensing details can change. If you notice something on our site that looks out of date, we want to know so we can check it and update it.
- Suggestions for future content — If there is a payment method, game type or casino topic you would like us to cover in more depth, tell us. Reader input genuinely shapes what we write about next.
- Partnership or editorial enquiries — If you represent a casino operator, software provider or industry organisation and would like to discuss working with us, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — If you or someone you know is finding it hard to keep gambling under control, let us know in your message. We can point you towards independent Australian support services rather than trying to handle this ourselves.
What Happens After You Send a Message
Every message is reviewed individually. We aim to respond within a couple of working days, though it can take a little longer during busier periods. If your enquiry needs input from more than one person on our team — for example, a factual check on licensing details or a payment method — we will let you know if it's going to take extra time rather than leaving you waiting without word.
Before You Write In: A Few Things Worth Knowing
A handful of details help us give you a useful answer the first time:
- Include the page or casino name if your question relates to a specific review, so we know exactly what you are referring to.
- Mention the currency and country if your query is about a bonus or payment method, since terms can differ between markets.
- Keep in mind we do not manage individual casino accounts — for deposit, withdrawal or verification issues on a specific site, the operator's own support team will be able to help far quicker than we can, since they hold your account details.
We are not a customer support desk for the casinos we review — our role is to research, compare and report on them independently, including the casinos featured in our Best Non GamStop Casinos 2026 guide. Any operator-specific account matter is best directed to that operator's own support channel, which is usually listed on their site.
Our Commitment to Accuracy
We aim to keep our coverage of online casino Australia offers, pokies, bonuses and payment options honest and current, and reader feedback plays a real part in that. If something we have published affected your understanding of a bonus, a licence, or a withdrawal process — for better or worse — we would like to hear about it.
Thanks for taking the time to read this far. Drop us a line whenever something needs asking, checking or improving, and a real person will get back to you.